ISVs go through great lengths to build Value Added Reseller programs through training, workshops, conferences, trial software, and training. We are voracious consumers of Red Hat partner enablement. The VAR channel is how most customers get access to enterprise software. We in the VAR channel owe it to our customers to be honest, build a long term relationship and care.

Businesses increasingly use technology to improve the performance of IT service desks. However, many are still not packing the kind of punch businesses need. To create systems which really deliver, businesses need to add a pinch of automation.

Here are 3 problems with conventional approaches which could push you to automate your service desk.